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FAQ

Facts & Questions

General Career Start FAQ

How do I apply for a job with Career Start?

To become the newest member of our team, please apply here

How do I find a list of open jobs at Career Start?

All available postings are listed on our website. Please click here to browse

How do I view the details of my current assignment?

  1. Click here to access your online portal
  2. Use the Log In button in the upper right-hand corner
  3. Enter your username and password (if you forgot your username or password, click “Can’t access account?” and follow the instructions)
  4. Click “Assignments” on the top navigation bar to view your current and all past assignments

What is Career Start’s Call-out policy?

Your attendance is important to us and critical to our clients. If you are going to be late or absent from your assignment, you must call (585) 748-9422 no later than 4 hours prior to your scheduled start time. Please keep in mind, you may also have to contact your work site supervisor in addition to informing the Career Start office. This expectation is referenced in the work-site specific orientation that you participated in upon your hire. If you plan on arranging time off in advance, Career Start requires a minimum of 2 weeks notice. Tardiness, unplanned, and unnecessary absences should be avoided as our positions are on a contract basis. These occurrences can be grounds for termination or disciplinary action.

Career Start Payroll FAQs

When do I get paid?

Career Start employees are paid weekly, every Friday. You will receive your first paycheck on the Friday after your first full week worked.

What is Career Start’s pay period?

Each paycheck is for Sunday to Saturday. Any hours worked during the time period specified will make up one weeks pay.

How can I get paid?

  1. Direct Deposit – Deposited every Friday
    Sign up by completing a direct deposit form with your current bank information
    Sign up for direct deposit with a Global Cash Card account (see next)
  2. Check Mailed – Mailed each Wednesday by the close of business.
    Please note, checks may take up to 7 business days to arrive. Delivery is subject to change, and weekends and holidays may disrupt postal service. Career Start is not responsible for the United States Postal Service and there is no method to track or control check delivery.

What is a Global Cash Card?

A Global Cash Card is a 3rd party resource Career Start offers to employees as an additional means of receiving their paycheck. This is a paycard solution to use for direct deposit purposes as well as pay bills, check card balances, transfer funds, use at ATMs, and more. All paycard funds are FDIC insured. Please learn more at https://www.globalcashcard.com/ before deciding if this pay resource is right for you.

What do I do if I have issues with my Global Cash Card?

Global Cash Card is a 3rd party resource that Career Start offers to employees. If you are experiencing any service outages or difficulties, you must call the customer service number on the back of your Global Cash Card immediately. Additional customer service resources can be found here.

What happens if I do not receive my check by mail within 7 business days?

Do not panic! Please first contact your recruiter. If you do not have your recruiter’s contact information, please visit the office or call the front desk at (585) 360-2620. It’s our priority to get you paid accurately and timely.

How can I check my paystubs if I sign up for a pay card or direct deposit?

Every pay stub can be found on the employee portal. Follow these instructions to pull current and past paystubs:

  1. Click here to access your online portal
  2. Log In with the button in the upper right-hand corner
  3. Enter your username and password (if you forgot your username or password, click “Can’t access account?” and follow the instructions)
  4. Click “Pay History” on the top navigation bar to view all paystubs
  5. Click the blue underlined “Check #” then “View Stub” box to view individual paystubs

I accidentally entered an incorrect bank account number or routing number on my direct deposit form. What do I do now?

As a Career Start employee, you are solely responsible for all information entered on new hire forms and documents. If you did not receive a deposit into your bank account because the information you entered was wrong, it is your responsibility to call your banking or financial institution to seek a resolution. If the account is closed, has been deactivated, or the number you entered does not exist, the bank will reject the funds and follow banking policies. If the account number you entered is not yours but is an active account number at your bank, your funds will be deposited into that account. If you suspect this occurred, you must call your bank to verify your account information to find a remedy and request a reversal of the funds.

How do I update my direct deposit information?

If you need to update or change your direct deposit information, follow these steps:

  1. Contact your recruiter. They need to deactivate your current direct deposit arrangements and file a new direct deposit form in your employee portal. If you do not have your recruiter’s contact information, please visit the office or call the front desk at (585) 360-2620
  2. Click here to access your online portal
  3. Log In with the button in the upper right-hand corner
  4. Enter your username and password your recruiter gave you upon hiring (if you forgot your username or password, click “Can’t access account?” and follow the instructions)
  5. Click “eDocuments” on the top navigation bar to view CUO Direct Deposit form
  6. Click the blue underlined “Status” link next to CUO Direct Deposit
  7. Fill out and submit new direct deposit information

There may be a direct deposit service delay dependant upon the date and status of the current pay cycle.

What if I believe my paycheck is incorrect?

If you believe your paycheck amount received is incorrect, you must fill out a Payroll Discrepancy Form. No payroll discrepancy will be reviewed without a formal request.

  1. Click here to access your online portal
  2. Log In with the button in the upper right-hand corner
  3. Enter your username and password your recruiter gave you upon hiring (if you forgot your username or password, click “Can’t access account?” and follow the instructions)
  4. Click “eDocuments” on the top navigation bar
  5. Click “Input” next to the Paycheck Discrepancy Form (this form is available in both English and Spanish)
  6. Upon completion and submission of this form, your recruiter will contact you within 24 hours (subject to weekends and holidays)
    1. If the error originated within Career Start, it will be resolved within 24 hours
    2. If the error is dependant upon confirmation from your assigned workplace, it may take up to 72 hours for a resolution.
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